- Eligibility: returns accepted within 30 days of delivery for unused items in original packaging.
- Crystals: because each stone is a unique natural specimen, size, color, and shape variations are expected and are not grounds for return.
- Damaged in transit: contact us within 7 days of delivery with photos; we will replace or refund.
- Non-returnable: opened tarot decks (hygiene), used items, gift cards.
- Process: email hello@mysticorient.com with order number and reason. We will provide a return address.
- Refunds: issued to the original payment method within 5-10 business days after we receive the return.